Complaints

 

COMPLAINTS PROCEDURE

 

Please find our Complaints procedure attached, click above to view or download.

ST BEES VILLAGE

 SCHOOL COMPLAINTS PROCEDURE

This procedure fulfils the requirements of The Education Act 2002 (Section 29) for “all governing bodies to have a procedure to deal with complaints relating to aspects of the school, and any community facilities or services that the school provides.”

There is an information sheet for parents and others, giving them clear advice on how to raise a concern; make a formal complaint; and appeal to the governing body.  It also outlines the way the school will respond.  The school will provide a copy of the information sheet on request, and include it in the school prospectus and on our website.

This procedure does not apply to (and should not be used for) statutory appeals in relation to:

  • Admissions
  • Exclusions
  • Statementing for children with special educational needs

Similarly, it should not be used for dealing with complaints relating to:

  • Child protection
  • Staff discipline, capability or grievance

If a concern is brought to the attention of the school that relates to any of these matters, the school will refer to the local authority or its HR provider to ensure that the relevant statutory or local authority procedure is used.

The governing body is not responsible for handling complaints about third party providers offering community facilities or services through our premises or using school facilities for external events.  They have their own complaints procedures.

If you would like a paper copy of any of our policies or documents, please contact the school office: admin@stbeesvillage.cumbria.sch.uk